Privacy policy
Last updated: October 14, 2026
Routeframe is made by The Open Apps, Inc. (Delaware, United States), "we" and "us". This policy covers the Routeframe plugin in ChatGPT and the website routeframe.ambientapp.ai, including its checkout. It explains what we collect, why, who receives it, how long we keep it, and how to delete it. You can reach us by email at routeframe@ambientapp.ai.
The short version
- Making a poster stores nothing. The poster is drawn from what you tell ChatGPT: the race, the year, the runner's name, the finish time and an optional short line.
- An order stores that text, what you ordered and, once you pay, the delivery name, address, phone number and email you enter on our checkout page. We need them to print, ship and support the order.
- We never ask for GPS files, fitness-app data or your location. The race course comes from OpenStreetMap, not from you.
- Card details go to Stripe, never to us or to ChatGPT.
- No ads, no analytics, no cookies, no selling of data.
- Say "Delete my Routeframe data" in ChatGPT to delete what is tied to you.
What we collect
| What | Where it comes from | Why we need it |
|---|---|---|
| The poster's text: the race and year, the runner's name, the finish time and the optional short line, plus the style, size, frame and quantity | You, in ChatGPT or on the checkout page | To draw the poster and, if you order, to print it. Previews are not stored. |
| A scrambled (hashed) form of the anonymous user ID that ChatGPT sends | ChatGPT | So that "where is my order?" shows your orders in any chat. We never receive your name, email address or chat history from ChatGPT. |
| Your approximate country, if ChatGPT shares it | ChatGPT | To say whether we ship to you. It isn't stored. |
| Delivery details: name, street address, phone number and email | You, on our checkout page (collected by Stripe) | To have the poster printed and delivered, and to contact you about the order. |
| Payment status and the last steps of the order (paid, printed, shipped, tracking number) | Stripe and Gelato | To fulfil the order and show its status |
| Technical logs: the time, the page or tool used, whether it worked, the app type and language ChatGPT reports, your approximate country and scrambled (hashed) forms of the user and conversation IDs ChatGPT sends | Your browser or ChatGPT | To keep the service running and secure. Logs never contain names, times, notes, addresses, emails or checkout links. We don't store IP addresses. |
| Support emails: your address and message | You | To answer you |
We don't collect precise location, GPS tracks, health or fitness data, contacts, or your ChatGPT conversations. We don't use your data to train AI models.
About ChatGPT. You make posters in ChatGPT, where OpenAI handles the conversation under OpenAI's privacy policy. We send ChatGPT the poster's details, prices, and your order numbers, statuses and tracking links; never your address, email or card.
How we use it
- To draw your poster and show it in ChatGPT and on our site.
- To take payment (through Stripe), have the poster printed and shipped (through Gelato), and show the order's status.
- To answer support requests, reprint damaged posters and handle refunds.
- To prevent misuse, keep the service secure and meet tax and accounting obligations.
Who receives it
| Recipient | What they receive | Why |
|---|---|---|
| OpenAI | Tool results: poster details, prices, order numbers, statuses and tracking links | So ChatGPT can show them to you |
| Stripe, Inc. | Your payment, email, name, phone number and delivery address, entered on our checkout page | Payment processing, fraud prevention and receipts |
| Gelato (Gelato AS and its print partners) | The print file (which shows the runner's name, time and note), your name, delivery address, phone number and email | Printing and delivery |
| The carrier Gelato chooses | Your name, delivery address and phone number | Delivery |
| Hetzner Online GmbH | Our servers and database | Hosting |
We may disclose information when the law requires it.
How long we keep it
| Data | How long |
|---|---|
| Poster previews | Not stored |
| Unpaid orders | 30 days, then deleted |
| Delivery name, address, phone and email | 90 days after the order is delivered, canceled or refunded, so we can handle a damaged poster. If an order's status stops changing first (for example, when the carrier never reports delivery), 90 days after its last change |
| Paid order records (poster text, product, amount, dates, status) | 7 years, for tax and accounting law |
| Technical logs | 30 days |
| Support emails | 12 months after the last reply |
Deleting sooner. In ChatGPT, say "Delete my Routeframe data": unpaid orders are deleted at once, and paid orders are no longer linked to your ChatGPT account, so they no longer show up there. You can also email routeframe@ambientapp.ai with your order number to have your delivery details deleted early, once the order has arrived.
Children
Routeframe is for ages 13 and up and is not directed at children under 13. Orders are for adults with a payment card. If you think a child under 13 has given us personal data, email routeframe@ambientapp.ai and we will delete it.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your data, or to object to how we use it. Email routeframe@ambientapp.ai and we will answer within 30 days. You can also complain to your local data protection authority.
Cookies
Our website sets no cookies of its own and loads nothing from other companies, except on the checkout page, where Stripe's payment form runs and may use cookies for fraud prevention under Stripe's privacy policy.
Where data is processed
We are based in the United States. Our servers are run by Hetzner Online GmbH. Stripe, Gelato and OpenAI may process data in the United States and other countries, each under its own privacy and security commitments.
Changes
We'll update this page and the date above if this policy changes. Significant changes will be shown on this site before they apply.