Help and contact

Email us at routeframe@ambientapp.ai. Include your order number (RF- and six characters) if your question is about an order. We answer within two business days.

Your order

Where is my poster? Ask "Where is my Routeframe order?" in ChatGPT, or open the order link from checkout. Posters usually arrive 5 to 9 business days after payment.
It arrived damaged or misprinted. Email a photo within 30 days and we'll reprint it or refund you.
I want to cancel. Email us within 2 hours of paying; we refund in full if printing hasn't started.
I made a typo in the name. Email us right away with the order number. If printing hasn't started we can fix it; otherwise we'll help you reorder.

Making a poster

In ChatGPT, give the race, the year, the runner's name and the finish time: "Make a poster of my 2025 Chicago Marathon: Alex Rivera, 3:41:27".
Change the colours, units or the short line in the poster card, then pick a size and frame to order.
Routeframe never needs a GPS file, fitness-app data, or your address in the chat. You enter the address on our checkout page.

Something looks wrong

The course line looks off. Tell us the race and what's wrong; we check every report against the organiser's published course.
My race isn't there. Tell us which one; we add races as their courses are checked.
The poster wouldn't take my name. Posters print Latin-script letters, and some words are refused. If it's a real name, email us and we'll check it.

Your data

Say "Delete my Routeframe data" in ChatGPT, or email us. Details are in the privacy policy.